• The contract holder is directly and jointly responsible for ensuring that the main driver or authorised additional drivers comply with the contractual obligations stipulated below while driving the rented vehicle. If ASCAR considers that any of the following obligations have been violated, it reserves the right to take the relevant legal action, such as taking back the rented vehicle from the driver of the vehicle and/or legally requiring the return of the rented vehicle.

• The rental invoice will be made in the name of the rental agreement holder and, once the contract has been issued, it will not be possible to modify it. To request an invoice in the name of a company, the client must communicate this fact before entering into the rental agreement.

• To inspect the vehicle before leaving the parking space and to inform Ascar of any discrepancies in relation to the vehicle’s condition described in the section of the contract "Annexe of damage report and verification (DRV)". A discrepancy in the list of accessories present in the vehicle and damages that are not indicated or indicated incorrectly in the previously signed rental agreement.

• To sign the ‘Pickup’ section of the "Annexe of damage report and verification (DRV)" of the agreement as proof of acceptance of the condition of the vehicle at the time of pickup.  Signing the rental agreement implies the customer's acceptance of the list of accessories present in the vehicle and of the description of the damages included in the section of the contract "Annexe of damage report and verification (DRV)".  Any damage that is not indicated in the contract will be considered to be new damage and will be attributable to the contract holder. In the event of breakage, loss or misplacement of the additional accessory or equipment marked as present in the vehicle, the contract holder will be liable for the replacement cost.

• Where appropriate, to be responsible for the assembly of child car seats or any other extras that require assembly. Under no circumstance will Ascar assume any responsibility for the assembly of accessories in the rented vehicle. 

• If you have purchased the Meet & Greet Off-Airport extra, you must bear in mind the provisions indicated in point 4.2.3. with regard to this extra.

• The renter is obliged to take a driving test if requested. For the rental of two- and three- wheeled vehicles (motorbikes), a driving test may be required before keys are handed over in order to verify that the renter knows how this type of vehicle works and how to drive it correctly. If this test is not passed, the rental may be refused without returning the amount already paid.

To use the vehicle in compliance with the following terms and conditions of use:

• To notify ASCAR in the event of any technical failure in the rented vehicle: fluid levels (oil, water), tyre pressure, etc.
• In the event of an accident, breakdown or engine failure, regardless of the coverage taken out, to follow the procedure established by ASCAR: 

                     - Not to repair the vehicle without the prior consent of ASCAR.

                     - Not to request a breakdown service without the prior consent of ASCAR. 

                     - Not to acknowledge or pre-judge responsibility for the incident.

                     - Not to abandon the rented vehicle without taking the necessary measures to protect it and always stay with the vehicle until the towing service arrives.

                     - To notify ASCAR within a maximum of 24 hours of any damage (with or without a third party) caused to the rented vehicle. ASCAR will assess the situation and determine the most effective solution: the driver will be recommended to drive to the airport to pick up a replacement vehicle, the vehicle will be repaired at the location of the incident, or, if it cannot be repaired, a tow truck will be sent to tow the rented vehicle back to the nearest ASCAR office and a replacement vehicle will be given to the contract holder.

                     - Furthermore, only in case of damage, the driver must duly complete the accident or damage report, submit it to the ASCAR office upon returning the rented vehicle and send a copy of the report to the e-mail address assistance@ascar.ro. The accident report must indicate the circumstances, place, date and time of the incident, as well as possible witnesses and the full contact details of any involved third parties.

                     - If the duly completed accident report is not handed in, or in the event of negligence by the client, ASCAR reserves the right not to deliver a replacement vehicle. 

                     - In addition, the cover might become invalid. 

ASCAR will process the accident reports, notify the driver of the appropriate action to take, and offer advice if they suffer any injuries and/or receive a court summons. ASCAR will charge the contract holder €50 for this accident management, damage control, and advice service. 
If the contract holder has purchased our Relax Cover (SCDW), ASCAR will not charge any fee for this service.

• In the event of theft or robbery of the rented vehicle, regardless of the coverage taken out, to follow the procedure established by ASCAR:

                     - To immediately notify the relevant authorities and to file a police report and obtain the corresponding signed police report. If this document is not submitted to ASCAR, the coverage may be rendered void.

                     - To notify ASCAR of the theft or robbery of the rented vehicle within a maximum of 24 hours.

                     - To deliver the keys of the rented vehicle to ASCAR within a maximum of 24 hours. If the contract holder does not deliver the keys, he/she will be responsible for paying ASCAR the total excess amount of the vehicle. This clause shall only cease to apply if the police report indicates that the keys of the vehicle have been stolen.

• Respect the road traffic regulations. Road traffic violations constitute an offence, and the driver may incur fines and penalties as provided for in applicable laws. Also, if the driver incurs a road traffic fine during the rental period, ASCAR will charge the contract holder for the fine management and administration service for each offence/fine received (See more information in section 4.4). Respect the speed limits established for each vehicle type.

The client is responsible for the proper driving of the rented vehicle in accordance with Romanian law. Any damage to the rented vehicle as a result of driving the vehicle in the opposing lane will be considered as negligence. The contracted coverage will become invalid and the contract holder will be responsible for all the costs generated.

• Have sufficient knowledge to properly drive the rented vehicle

The client is responsible for the proper knowledge and driving of the rented vehicle, especially with regard to the functioning of the gear changes. Any damage to the vehicle as a result of an error in changing gears will be considered as negligence. The contracted coverage will become invalid and the contract holder will be responsible for the costs generated.

• Display the public road parking document in the front windscreen.

According to current regulations, it is prohibited to park rental vehicles on public roads and in public areas when there is not allowed to park. In this case ASCAR will not take responsibility for any related penalties.

• To return the rented vehicle with its keys, accessories and extras in the same working condition and cleanliness as they were delivered. If the contract holder returns the rented vehicle in a condition different to that specified by ASCAR at the time of pickup in the section of the contract “Annexe of damage report and verification”, the contract holder will be responsible for any alterations produced and for any missing documentation or accessories, and, depending on the type of coverage purchased (consult the types of coverage offered by ASCAR in section ‘4. Extras, accessories, charges and coverages’), may incur additional costs due to a violation of the contractual terms and conditions.

                             - If the contract holder has purchased coverage with the provider of their bank account or with a third party, ASCAR will charge the corresponding amount up to the excess limit of the contract holder's bank card provided at the time of payment for the rental, and the contract holder will be responsible for claiming this amount from the provider of their bank card or from third parties. 

• To ask ASCAR staff to inspect the state of the rented vehicle and to sign the "Drop-off" section of the "Annexe of damage report and verification" of the contract as proof of acceptance of the vehicle's condition upon return. If you do not ask ASCAR staff to check the vehicle when you return it, this will imply your consent for them to check it in your absence. 
• To return the rented vehicle within office hours.

Only in Bucharest and Otopeni Airport (OTP). If the contract holder returns the vehicle outside of office hours, he/she must comply with the instructions of ASCAR for returning vehicles outside of office hours. 

Returns outside of office hours constitute between 6 p.m. and 9 a.m. In this case, it is not necessary for the contract holder to carry out any paperwork or actions with ASCAR staff. The vehicle keys must be deposited in the key return box located in our offices in the car park.

The contract holder will continue to be responsible for the rented vehicle until the rental office opens again. If the contract holder fails to comply with the instructions for returning the vehicle outside of office hours, he/she will continue to be responsible for the rented vehicle until ASCAR has access to the vehicle.

• To return the vehicle to the agreed place, date and time. ASCAR offers a 60-minute grace period for returning the rented vehicle in relation to drop off time.

                            - If the rented vehicle is returned late, the coverage purchased will be rendered void and ASCAR will apply a penalty fee for each day of delay in returning the vehicle. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4. Extras, accessories, charges and coverages’). 

                            - ASCAR does not offer one-way rentals. The contract holder must return the rented vehicle to the same office as the pickup.  If the contract holder returns the rented vehicle to an office other than where the vehicle was picked up, ASCAR will apply the corresponding penalty fee.

• To inspect the vehicle before returning the keys and to make sure that no personal belongings have been left inside. ASCAR is not responsible for the loss of or damage to any personal belongings left inside the vehicle during or after the rental period. The contract holder is solely responsible for these items, which will be destroyed if they are not reclaimed by the lessee or authorised person within three months. If the lessee requests the return of their possessions via a courier service, they must pay the delivery charges and associated fees, if applicable.
• If you have purchased the Meet & Greet Off-Airport extra, you must bear in mind the provisions indicated in point 4.2.3. with regard to this extra.

Failure to comply with any of the obligations described below will invalidate the contractual coverage, so that the contract holder will be liable to pay for the damage caused to the rented vehicle, the cost of the tow truck, the return of the vehicle, the additional cost of immobilisation of the rented vehicle until it is recovered, according to the table of fines in point 4.4 Fines, in addition to all other expenses incurred, up to the total excess amount.

The following cases of loss of cover and rights are expressly detailed and communicated to the customer during the booking process, highlighting the key information, so that the information can be selected for acceptance.       

• Not to drive the vehicle while under the influence of alcohol, drugs, or any other substance that could affect the ability to drive. ASCAR accepts no responsibility for any accidents or damages to property caused by the rented vehicle if, at the time, the driver was driving under the influence of alcohol, drugs, or any other substance that could affect the ability to drive. The simple fact of driving under the influence of any of the aforementioned substances will be sufficient cause for the contract holder to be held responsible for the damages causes regardless of whether the influence of the aforementioned circumstances has been demonstrated in the damage charges.

• For the rented vehicle to be driven exclusively by drivers expressly authorised by ASCAR in the rental agreement. 

• Do not drive the vehicle outside of Romania without the empowerment from ASCAR –  In this respect, is not allowed to transport the rented vehicle on a ferry or any other type of maritime transport. If this obligation is breached, ASCAR will apply the corresponding penalty fee, the contracted coverage will be rendered void, and the contract holder will be responsible for all of the expenses generated, including the vehicle repatriation cost.

• To fill the rented vehicle with the correct type of fuel, which is indicated in the "Vehicle information" section of the contract and also next to the fuel cap cover of the rented vehicle. Using the wrong fuel by mistake will constitute new damage and will be attributable to the contract holder.

• Do not put water or red diesel into the fuel tank. The presence of water or red diesel in the tank shall be considered as negligence and the contract holder will be held responsible for it.

• Do not leave the vehicle without fuel and/or AdBlue, or any other liquid that is required for the vehicle to function properly.  The vehicle will be delivered with a minimum level of AdBlue and if necessary, the client is responsible for refuelling.

• (Electric vehicles) Not to run out of charge

• Not to drive on unpaved, unauthorised or restricted roads. 

• Not to drive with over the legal number of people for the type of rented vehicle. 

• Not to use the vehicle as a form of public transport for people. 

• Not to use the rented vehicle for illegal activities.

• Not to use the rented vehicle to participate in races, competitions, or reliability or speed tests.

• Not to use the vehicle for commercial purposes, as a courier service, or for the transportation of goods or people. In the case of vans (groups CKMR, NKMR, DKMR, IKMR, JKMR, SKMR and FKMR), rental shall be allowed provided that the customer procures the permits, licences and authorisations that may be necessary for the transport of goods, releasing ASCAR from any liability and assuming the obligation to compensate ASCAR for any damage that said non-compliance may cause.

• Not to sublease the vehicle.

• Not to use the vehicle to tow other vehicles.

• Not to use the vehicle for the transportation of animals.

• Not to use the vehicle for the transportation of explosives.

• Not to use the vehicle for the transportation of corrosive substances.

• Not to smoke inside the rented vehicle. If the vehicle smells of tobacco smoke, ASCAR will apply a penalty fee to cover the costs of processing, special cleaning, and vehicle suspension (See point 4.4 - penalties) . 

• Not to park the rented vehicle in ASCAR parking spaces during the rental period. 

• It is not permitted to disassemble or remove the seats in the hired vehicle.

• Do not leave the lights turned on or let the battery run out. 

• Provide an accident report in case of damage and hand it in at the ASCAR office when returning the rented vehicle and send a copy of the accident report to the e-mail address assistance@ascar.ro within a maximum period of 24 hours after the incident. The accident report should state the circumstances, location, date and time of the incident, possible witnesses and full contact details of any third parties involved. 

• If the vehicle is stolen, immediately inform the relevant authorities and file a police report, get the corresponding signed police report and return the vehicle keys or indicate in the report that the keys have been stolen.

• Fit snow chains correctly, use them properly and do not leave them on for more time than necessary.

• Park the vehicle without the handbrake or any other safety feature provided for this purpose.

• Minimum age 19 years old

The minimum age for hiring a vehicle with ASCAR is 19 years.

In the event that one of the authorised drivers on the rental contract is 19 or 20 years of age, they will only be able to rent from the MBMR, EDMR, CDMR, CGAR, CDAH, EYAZ and HYAZ groups and a junior driver supplement will be added to the rental price for each driver in this age group.

• Drivers between 21 and 24 years old

In the event that one of the authorised drivers on the rental contract is between 21 and 24 years of age (inclusive), they will be able to rent from all the groups and a young driver supplement will be added to the rental price for each driver in this age group.

• Drivers of 70 years and older

In the event that one of the authorised drivers on the rental contract is 70 years of age or more, a senior driver supplement will be added to the rental price for each driver in this age group

ASCAR does not assume any responsibility for accidents or damages to property caused by the rented vehicle if the contract holder has deliberately provided ASCAR with incorrect information regarding their identity, home address, or validity of their driving licence.

Driving licences sent by fax or photocopies will not be accepted.

If the contract holder does not provide the documentation and information described below, ASCAR reserves the right to refuse vehicle rental:

The contract holder and all of the drivers included in the contract must present their valid national identity document (only EU residents), passport, or equivalent document as proof of identity. 

If this document is not expressed in Latin script, it must be accompanied by an official sworn translation. 

Documents sent by fax or photocopied will not be accepted. Only the original physical document will be accepted.

For rentals of three- and four-wheeled vehicles (cars and scooters), all drivers listed in the contract must present a valid, type-B EU driving licence or a licence from a country party to the international conventions, issued at least one year prior.

For rentals of two-wheeled vehicles (motorbikes), all drivers listed in the contract must present a valid EU driving licence, issued at least three years prior in the case of type B licences, or at least one year prior for type A1/A licences.

In the event of showing a temporary authorisation to drive, if this doesn’t indicate the age of the driving licence, the expired licence must be shown to validate it, otherwise, it will be understood that it’s less than one year and the vehicle cannot be handed over.

Driving licences issued by non-EU countries or from a country that is not party to the international conventions (cars only) must be accompanied by an international driving licence in order to collect the vehicle. For the rental of motorbikes with a non-EU licence, an international driving licence will always be requested.

If you do not have a driving licence in Roman letters, you must show an international driving licence or show the driving licence along with a sworn translation of it.
 

In the event that the driver is a resident in Romania for more than 6 months, they must show a valid romanian driving licence, except if they show a valid driving licence from a country belonging to the EU or Schengen area.

Faxed or photocopied driving licences will not be accepted. Only the original valid physical driving licence, or in digital format for licences issued in Romania, will be accepted, provided that its authenticity can be verified by our staff prior to the signing of the contract. 

ASCAR assumes no responsibility for any road traffic fines incurred by the driver due to not having the relevant licence or licences to drive a vehicle in Romania. The driver is responsible for consulting and understanding the current regulations.

The contract holder must provide ASCAR with a local address (flat, apartment, villa, hotel, etc.) and also their home address in their country of residence. 

The addresses you provide in order to carry out the rental, both your habitual residence and those for the use of the vehicle, must be proven if required by staff and this could be a reason for refusing the vehicle. Your habitual residence can be proven by means of a bill or invoice and that of the use of the vehicle with a confirmed booking and also with a bill or invoice.

• Mileage:
  • Easy Rent, Relax Rent, Standard Rent: limited mileage
• Taxes and rates
• VAT and airport taxes are included in our prices.
• Standard Cover - Standard Rent
• The Standard coverage includes:
  • Coverage of collision damage and theft WITH excess (CDW and TP)
• Full Coverage Insurance - Easy Rent, Relax Rent
• The Full Coverage Insurance includes:
  • Coverage of collision damage and theft WITHOUT excess (CDW and TP)
  • Possible pre-authorisation of €1000 for groups PFAC, PFAH, LTAR, PQAR, XFAR, IVMR, JVAR, FVMR, FVAR, SVMR, SVAR and PVAR.
  • Free cancellation before vehicle pickup with a minimum of 24 hours.
• The full booking amount is now refundable if you cancel with at least 24 hours notice.
• If you have made the reservation through a third party, consult the third party's cancellation policy.
• Returns outside of office hours. Only in Bucharest Airport (OTP) and Bucharest City Center

• Excess - amount liable for damage and theft

• Additional mileage

• Additional kilometrage 

• Fuel

• Additional extras

  • GoPad (7’’ Tablet + WiFi + GPS + Experiences)

  • Car seats and children’s equipment.

  • Junior-driver supplement (from 19 to 20 years of age, inclusive)

  • Young driver supplement (from 21 to 24 years of age, inclusive)

  • Senior-driver supplement (from 70 years of age)

  • Additional driver supplement

  • Supplementary charge for superior category 

  • Supplementary charge for vehicle selection 

  • Diesel vehicle supplement

  • Cross-border

• Potential charges after returning the vehicle

  • Charge for new damages (external and internal) to the vehicle

  • Charge for the loss or misplacement of accessories or damage to accessories

  • Charge for the loss or misplacement of documentation

  • Charge for breakage, loss, theft or robbery of the keys

  • Charge for use of the wrong fuel

  • Charge for special cleaning

  • Charge for smoking inside the vehicle

  • Charge for driving outside of the territory authorised by ASCAR

  • Charge for excess mileage

  • Charge for one-way rentals

  • Charge for returning the vehicle late

  • Charge for abandoning the rented vehicle

  • Charge for returning the rented vehicle to a public car park

  • Charge for parking the rented vehicle in ASCAR parking spaces during the rental period. 

  • Fine management and administration fee (this does not include the amount of the fine)

  • Administration fee for the accident management, damage management and advice service (DAF).

  • Charge for damage/loss/theft/deterioration of any decals or electronic devices inside the vehicle (Etoll, DGT, emissions, MELIB, etc.)

• Car seats and children’s equipment.

  • Romanian legislation in force state that all children equal to or less than 135cm must wear a restraint device in the vehicle adapted to their height and weight.

  • The contract holder is solely responsible for installing the child car seat. Under no circumstances does ASCAR assume any responsibility for the assembly of child car seats in the rented vehicle.

  •  In the event of breakage, loss or misplacement, violent or non-violent theft of the child seat, the contract holder will be responsible for the additional payment of €200, as the replacement cost.

  • Equipment subject to availability. If not booked in advance, these may not be available upon the vehicle’s collection. 

  • Not available for two- and three-wheeled vehicles (scooters) or vans.

  • Types of child car seats offered by ASCAR:

• • Infant car seat (0-13 kg) (0-1 years)

  • 360° rotating seat (0-18 kg) (0-4 years)

  • Forward Facing Child Seat (9-18 kg ) (1-4 years)

  • High back booster seat (15-36 kg) (4-12 years)

  • Travel Cot (0-3 anys)

  • Baby buggy (0-15 kg)

  • Price of the ‘ Child car seats ' extra:

• 	PER DAY	MINIMUM PER RENTAL	MAXIMUM PER RENTAL
  High back booster seat	10,95 €	21,90 €	131,40 €
  Forward Facing Child Seat	10,95 €	21,90 €	131,40 €
  360° rotating seat	12,95 €	25,90 €	155,40 €
  Infant car seat	12,95 €	25,90 €	155,40 €
  Travel Cot	12,95 €	25,90 €	155,40 €
  Baby buggy	12,95 €	25,90 €	155,40 €

• GoPad (7’’ Samsung Tablet + WiFi + GPS + Experiences)

  • Features: 

    • Functions: GPS, map (even without connection), MiFi function (wireless router to give internet access to devices connected to its network), browser with unlimited data, tourist and business guide, and trip recommendations.

    • Compatibility: compatible with any device with WiFi.

    • Browsing speed: 4G 

    • Games

  • If the GoPad or any of its accessories are broken, lost or misplaced during the rental period, the contract holder will be responsible for paying the corresponding replacement fee: Tablet: €220, cover: €15, mount: €15, USB cable: €3, wall charger: €12, car charger: €8, carry case: €4. 

  • Equipment subject to availability. If not booked in advance, these may not be available upon the vehicle’s collection. 

  • Not available for two- and three-wheeled vehicles (scooters) or vans.

  • Price of the GoPad extra:

• PER DAY	MAXIMUM PER RENTAL
  8,95 €	107,40 €

• Snow Chains:

  • In the case of breakage, loss or misplacement of the snow chains, the contract holder will be responsible for paying the replacement cost: €50

  • The availability of snow chains is not guaranteed. Enquire at the counter when the contract is being issued. 

  • Not available for two- and three-wheeled vehicles (scooters) or vans.

  • Price of the ‘ Snow Chains' extra:

The contract holder may purchase this extra to guarantee that the rented vehicle uses diesel.

• Diesel vehicle supplement

  • Ascar rent a car does not guarantee that replacement vehicles will use diesel.

  • Not available for two- and three-wheeled vehicles (scooters) or vans.

  • Price of the 'diesel vehicle' extra: 15€/day

• Upgrade

                 The contract holder may purchase this extra at the desk to upgrade their vehicle.

                 In the case of contracting the 'Upgrade' extra, if the contract holder has not taken out Relax Cover, Ascar will block the pre-authorization corresponding to the vehicle group that the holder has upgraded to and he/she will be responsible up to the excess amount corresponding to that vehicle group.

•  

  Car choice

  The contract holder has the possibility of contracting this extra in order to choose a vehicle model from among the models available within the contracted category. Subject to availability.

The contract holder may purchase this extra if he/she wishes to add additional drivers to the rental. 

• Additional driver supplement

  • Price of the 'additional driver' extra:

• PER DRIVER, PER DAY	MAXIMUM PER DRIVER, PER RENTAL
  7,95 €	95,40 €

For bookings of vehicles in group PFAH, LTAR, PFAC, PQAR, PFAR, IXAH, XFAR, PDAH, JGAH, SVAR and PVAR, price of the ‘Additional driver' extra:

• PER DRIVER, PER DAY	MAXIMUM PER DRIVER, PER RENTAL
  9,95 €	119,40 €
  ASCAR allows a maximum of 3 additional drivers per car

It is possible for the contract holder not to be the main driver, provided that he/she fulfils the following requirements:

Price of the ‘junior driver' extra:

• Non-driving contract holder 

  • To take out Relax Cover

  • To be the holder of the bank card used to pay for the rental

  • To provide all of the required documentation indicated in point 2.2 'Required documentation and information’. 

• Junior driver supplement (Under 21 years old )

This extra only allows Groups MBMR, EDMR, CDMR, CGAR, EYAZ and HYAZ and CGAR to be driven.

Price of the ‘young driver' extra*:

• Young driver supplement (from 21 to 24 years of age, inclusive)

For bookings of vehicles in groups PFAH, LTAR, PFAC, PQAR, PFAR, IXAH, XFAR, PDAH, JGAH, SVAR and PVAR, price of the ‘ Young driver' extra:

• Surcharge for senior drivers (70 years of age and above)

For bookings of vehicles in groups PFAH, LTAR, PFAC, PQAR, PFAR, IXAH, XFAR, PDAH, JGAH, SVAR and PVAR, price of the ‘ Senior driver' extra:

Meet & Greet Off-Airport

This service offers the option for our staff to deliver the vehicle and sign the rental contract at the airport, saving you the bother of having to travel to our office.

Requirements, conditions and price:

• You can purchase this extra when placing your booking or at any time via telephone by calling our helpline; however, this must be purchased at least 24 hours in advance. Subject to availability according to rental office.

• You will need to pay in advance, using any of our accepted payment methods.

• You must provide your flight number. If you do not have this at the time of booking, you will need to add it as soon as you have access to this information. Without this, ASCAR cannot guarantee the correct provision of this service and may not be held liable.

• You must provide an email address, to which we will send the location of the meeting point and a contact telephone number.

• The pick-up must be made within our office hours.

• If you want to make any changes with regard to the details provided in your booking, you must sign the contract in the ASCAR office.

• We recommend setting your pick-up time at 30 minutes after your flight’s expected landing time.

Vehicle pick-up:

After the time provided for vehicle pick-up, you will have an additional courtesy margin of 30 minutes. If you do not arrive within this period, you will need to arrange your own transport to our office for pick-up, through your own means or via our shuttle. In this case, the cost of the Meet&Greet service will not be returned.

In the case of early or late pick-up, you will have 60 minutes before your pick-up time to advise us, by calling the pick-ups office directly or by contacting our call centre. 

If you notify us within less than 60 minutes of your pick-up time, a late- pick-up penalty of €20 will be applied for parking and staff costs. No penalty will be applied for early pick-up, although this may be denied according to availability and preparation.

Vehicle drop-off:

If you exceed the additional 30 minutes provided, you can still return the vehicle to the pick-up car park or to the drop-offs office indicated on the rental contract, although penalties will be applied for late return and an extra day’s rental, as provided in point 4.4. regarding penalties. In any case, you should advise the rental office and confirm your return time.

If returning the vehicle to the car park outside of office hours, the abandoned vehicle penalty will be applied – in addition to the charges listed above – as provided in point 4.4. regarding penalties.

Includes airport car park ticket until the specified pick-up time, with an extra 15 minutes after this time. If this extra time is exceeded, the additional parking costs will be borne by the customer.

Express Line

• The contract holder can purchase this extra to access our priority pickup service to obtain preferential assistance at our car rental desk.
• Price of the 'express line' extra:

ASCAR offers a pickup service outside of office hours. To guarantee this service, the customer must choose prepayment as the payment method, and the holder of the booking must notify ASCAR of their flight number at the time of making the booking or prior to the pickup date. The holder of the booking has 40 minutes to get to the office after their flight has landed.

• Price of the 'pickup outside of office hours’ extra:​

Flight/train diversion: 

• If the flight lands in an airport other than that indicated on the booking, the customer can pick up a vehicle from that airport, provided that ASCAR has an office at that site, and subject to vehicle availability.

One Way

• ASCAR does not allow vehicles to be returned to a different office. However, in exceptional cases, if the contract holder purchases the One Way extra, ASCAR will allow the vehicle to be returned to a different office to where it was picked up, but it must be the one stated in the contract. Consult our staff in the office or when making your booking regarding the price of the one-way extra. 
• Under no circumstances may the vehicle be returned to a different office than the one stated in the contract, nor to any office outside of Romania.
• Should a vehicle be returned to a different office when the One Way extra has not been purchased, or returned to a different office to the one stated on the contract when One Way has been purchased, ASCAR will charge a penalty (See 4.4 Penalties).

CROSS - BORDER

If the contract holder and the authorized drivers want to drive or board outside the borders of Romania, they can do so if they additionally contract "Cross border". The "Cross border" supplement is valid for the entire rental period. It cannot be rented for a single day. Under no circumstances will it be possible to take the vehicle outside the territory of Romania or the European Union without ASCAR's written consent.

ASCAR does not allow rentals outside the European Union. As an exception, ASCAR can authorize driving in some countries outside the territory of the European Union if the contract holder purchases the "Cross border" supplement. The "Cross border" supplement is valid for the entire rental period. It cannot be rented for a single day.

Price for the "Cross Border" add-on:

If the contract holder has not purchased Relax Cover but has purchased "Cross Border" extra and has a breakdown or accident abroad, the policyholder will be responsible for all expenses incurred, including vehicle repatriation charges for return the vehicle at the nearest ASCAR rental office.

None of the following coverages include theft, loss or damage to the driver’s personal belongings.   

Standard Cover is included in the rental price.

Only drivers expressly authorized by ASCAR in the rental agreement are covered by Standard Cover.

Coverage is only valid during the rental period. If the vehicle is returned late, the cover is cancelled.

Standard Cover includes the following:

• Collision damage waiver and excess theft protection (CDW and TP)
• Partial waiver of liability for collision damage or theft, reducing the financial liability of the contract holder for damage or theft of the rental vehicle.
• If there is a damage to the rental vehicle, the contract holder will be responsible for paying the resulting damages up to the excess limit corresponding to the group of the rental vehicle, provided that the driver uses the vehicle in accordance with the terms and conditions of the rental agreement.
• If the contract holder/driver does not follow the procedure established by ASCAR in the event of vehicle damage or theft (see section 1.4) or violates any of the terms or conditions of the rental contract, the basic excess cover will be canceled and the contract holder will be responsible for paying the total excess amount related to the rental vehicle group.

The following table shows the excess and total excess for each vehicle group:

An employee will check the vehicle with the customer upon return and their claims will be considered. You will be sent an assessment report detailing the costs and how they were calculated, as well as the justification for the damages. In the event of a dispute, the tenant can send his arguments by e-mail to the customer service and complaints department within 14 days. If it is not possible to reach an agreement on the resolution, the tenant can present his complaint to the competent court or consumer protection authority.

Basic roadside assistance

• The roadside assistance service included in the basic cover provides a 24-hour roadside assistance service.
• This service, which includes towing, recovery and roadside repairs, will always have a cost.
• Please note that if the customer requests support but later decides that it is no longer needed, they must call the ASCAR support number (+40 772-227-227) to cancel the service. If not cancelled, they will have to pay the applicable towing service charges to cover the costs incurred by the supplier depending on the distance.

Towing fees:

If the contract holder purchases this coverage (Relax Rent), the excess applicable to the basic coverage is waived. In the event that the incident/accident/damage caused by an unknown party is not reported to ASCAR Rent a Car within 12 hours and if the required documents from the police (Report + Proof of Repair) are not provided at the return, the contract holder forfeits the Total Insurance(Relax Rent) and will be liable for all damages until the entire loss is recovered.

For bookings in groups CYAZ, EYAZ, HYAZ, PFAC, LTAR, PQAR, XFAR, PFAH,CKMR, NKMR, DKMR, IKMR, JKMR, SKMR and FKMR, Relax Rent reduces the excess but does not eliminate it.

Only drivers who are expressly authorized by ASCAR in the rental agreement are covered by Relax Rent.

Coverage is only valid during the rental period. If the vehicle is returned late, the cover is cancelled.

Relax Rent includes:

• (CDW) Collision/accident damage coverage WITHOUT excess:

If the contract holder follows the procedure established by ASCAR in the event of an accident, breakdown or mechanical failure (see section 1. Obligations of the contract holder and authorized drivers in relation to the rental vehicle), they will not be liable for the payment of any amount.

• (TP) Theft Damage Coverage WITHOUT excess:

If the contract holder follows the procedure established by ASCAR in the event of theft or robbery of the rental vehicle (see section 1. Obligations of the contract holder in relation to the vehicle), he will not be responsible for the payment of any amount.

• Damage to mirrors, windshield, locks and battery.
• Damage to tires or rims only in case of an accident. If the damage to the tires or rims is caused without a third party being involved, then the damage is not covered by Relax Rent.
• Inclusion of the "Senior Driver" add-on.

If the policy holder is aged 70 or over and takes out Relax Rent, the senior driver supplement is included in the booking price.

• Premium roadside assistance

Premium Roadside Assistance included in Relax Rent provides 24-hour roadside service which includes, free of charge, the labor cost of any repair work that can be carried out at the scene of the breakdown, a replacement vehicle at the nearest ASCAR office, depending of availability, the towing service and the rental vehicle for a maximum of 24 hours or a taxi to reach the office mentioned above, except in the case where the client gets a flat tire or damages the wheel and tire due to usage and not due to any accident. In this case, the client is fully responsible for the repair and/or replacement of the wheels and tires.

All these charges are included as long as the assistance service is not requested more than 100 km from the branch where the rental contract was issued.

Above this distance the following distance charges will apply:

Service provided in the same county where the vehicle was rented: €237
Services provided outside the county where the vehicle was rented: (Charges based on distance from the ASCAR office where the rental contract was issued)
- Distance >100 km/<200 km €377
- Distance >199 km /< 400 km €577
- Distance >399km €779

• Exceptions not covered by premium roadside assistance:

Non-compliance with any of the obligations provided for in point 1.4

In case of breakage, loss, violent or non-violent theft of the keys or leaving the keys inside the vehicle, ASCAR does not assume responsibility for the cost of the roadside assistance service, as these incidents are not covered by Relax Rent.

If the vehicle has run out of battery for any reason during the rental period, whether due to the loss, breakage or theft of the charging cable, ASCAR assumes no responsibility for the cost of roadside assistance or any damages that may result. from this situation, as such events are not covered by any of our insurance policies.

If the customer leaves the lights on and the battery discharges, ASCAR will not be liable for the cost of roadside assistance or damages incurred.

If the towing service is requested when it is not required, or if the garage determines that no breakdown has occurred, the cost of that service will be charged.

• Cases in which it is mandatory for the contract holder to conclude Relax Rent in order to rent the vehicle:

Payment method: If the contract holder pays with an American Express card.

The contract holder is not the principal driver

Coverage exceptions. Relax Rent excludes:

• Circumstances where the loss or damage was caused by a breach or breach of the obligations and terms and conditions set out in this rental agreement (see section 1.4).
• When loss or damage is caused by raised or suspended objects, barriers and wheel stops positioned at the wrong height, improper carriage of objects both inside and outside the vehicle, natural disasters, catastrophic phenomena, armed conflicts or wars, demonstrations, acts of terrorism, acts of sabotage, strikes or restrictions on free movement; those caused by the modification of the atomic structure of the material, or its thermal or radioactive effects, and others, or the artificial acceleration of atomic particles or for any other case of force majeure involving the action of any existing official aid agencies.
• Loss of vehicle documentation.
• Loss of vehicle registration plate.
• Breaking, violent or non-violent theft of keys or leaving keys inside the vehicle
• Damage to tires (including punctures) and rims. The damage can be established up to 7 days after the return of the car, proving it with the pictures from the time of return.
• Undercarriage and roof/ceiling damage
• Damage to the interior of the vehicle and the cargo/trunk area
• Clutch damage
• Engine damage
• Special cleaning
• Wrong fuel supply
• Damage to optional equipment (Gps, child car seats, headphones...)
• Damage to other equipment (rear rack, spare wheel, antenna, warning triangle, top speakers, vest...)
• Upholstery damage
• Damage, loss, theft or damage to any decals or electronic devices inside the vehicle (E-tall, DGT, emissions, MELIB, etc.)

An employee will check the vehicle with the customer upon return and their claims will be considered. You will be sent an assessment report detailing the costs and how they were calculated, as well as the justification for the damages. In the event of a dispute, the tenant can send his arguments by e-mail to the customer service and complaints department within 14 days. If it is not possible to reach an agreement on the resolution, the tenant can present his complaint to the competent court or consumer protection authority.

RELAX RENT:

Charges for damage, loss or theft of accessories found inside the vehicle, in terms of replacement cost:

• Vehicle stickers (per sticker): €30

• Vehicle documentation

• Tray: official valuation depends on the vehicle model 

• Top box (only motorbikes): €100

• Helmet (only motorbikes): €100

• Spare wheel: official valuation depends on the vehicle model

• Aerial: €30

• Emergency triangles: €30

• Hi vis vest: €20

• Wheel/puncture repair kit: €100

• Bungee cord, strap, fastening cable (vans): €30

• Goods trolley (vans): €150

Charge for repairing a flat tire: EUR 100

Charge for break-in, violent loss or non-violent theft of keys

• In the event of breakage, loss or theft of the keys of the rented vehicle, ASCAR will apply a penalty charge of at least € 302,50, plus a penalty for the period of time the vehicle cannot be used, which will be equivalent to at least one rental day in accordance with the daily rate at that time.

Charge for damaged, lost or stolen charging cable

• If the charging cable for electric vehicles gets damaged, lost or stolen, ASCAR will apply the following penalty according to the specific model:

• Home charging cable (household plug): up to 1.900 €

• Charging station cable: 1.000 €

Charge for using the wrong fuel

• ASCAR will apply a minimum penalty of €302.50 and a maximum of up to the total excess value for the vehicle depending on whether or not the engine has failed (official assessment).

Vehicle replacement fee

• In cases of negligence, cases excluded from the purchased coverage and if the obligations indicated in point 1.4 are violated: EUR 100

Special cleaning fee

• The rental price includes the standard cleaning of the rented vehicle. However, if the rented vehicle requires special cleaning, ASCAR will charge the contract holder from €95 to €200 to cover the costs of processing, special cleaning and suspension of the vehicle.
• Special cleaning is any cleaning that requires a more thorough action and involves taking the vehicle out of the standard cleaning routine.
• The following table provides some examples of how special cleaning charges apply:

Charge for special cleaning:

An employee will check the vehicle with the customer upon return and their claims will be considered. They will be sent a report and details of the costs, as well as photos and evidence of the vehicle's dirtiness. In the event of a dispute, the tenant can send his arguments by e-mail to the customer service and complaints department within 14 days. If it is not possible to reach an agreement on the resolution, the tenant can present his complaint to the competent court or consumer protection authority.

Charge for smoking inside the vehicle

ASCAR does not allow smoking inside their vehicles. If the vehicle smells of tobacco smoke, ASCAR will apply a penalty of €50 to cover the costs of processing, special cleaning and suspension of the vehicle.

An employee will check the vehicle with the lessee upon return and their claims will be taken into account. In case of disagreement with the evaluation carried out, the lessee can submit complaints to the email address of customer service within 14 days and, in case of disagreement with the resolution, appeal to consumer arbitration, whose decision the parties submit to resolve such conflicts.

Charge for driving outside the territory authorized by ASCAR

If the "Cross Border" extras is not purchased and the vehicle is driven outside ASCAR's authorized territory (Romanian Territory), ASCAR will apply a penalty of EUR 1,000 plus EUR 0.25 for each kilometer traveled from the start of the rental in addition to the cancellation corresponding coverages and the consequences specified in point 1.4 of "Obligations of the contract holder in relation to the vehicle". This consists of the cancellation of the cover and the contract holder becomes responsible for the damage to the rental vehicle, towing fees, repatriation and any incidental costs, up to the full amount of the deduction.

Charge for one-way rentals

ASCAR does not offer one-way rentals. The contract holder must return the rental vehicle to the same office as the pick-up. If the contract holder returns the rented vehicle to a different collection office, ASCAR will apply a penalty of €200. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (see the fee table in section '4. Accessories, extras, coverage, penalties', Fee for late return of the vehicle), repatriation of the vehicle and the cost of recovery of the vehicle.

Charge for late return of vehicle

ASCAR offers a 60-minute grace period for returning the rental vehicle relative to the pick-up time.

However, for it to be applicable, this grace period should be determined and applied at the time of signing the contract, when the return time is chosen, otherwise it cannot be applied.

Rental charges for ASCAR are calculated on 24-hour periods from the start of the rental period.

If the contract holder does not return the rented vehicle to the agreed delivery point at the time specified in the rental contract, the contractual coverage will be invalidated and the contract holder will be obliged to pay the damage caused to the rented vehicle and for all expenses incurred, up to the amount of the total excess and ASCAR will apply a penalty of €40 plus the costs incurred to recover the vehicle, which will be a minimum of €300 if it has been reported after 24 hours have passed.

In addition to the above, the contract holder will also be responsible for paying the current daily rental rate (1) at that time, including contracted option charges for each day of delay in returning the vehicle.

In the same way, if ASCAR delays more than 60 minutes from the signing of the rental contract to the delivery of the vehicle, the customer will be compensated the same amount of €40.

This penalty will also apply to the Meet&Greet add-on under the conditions indicated in 4.2.3.

 (1) Current daily rental fee:

Charge for abandoning the rented vehicle

• If the vehicle is abandoned, ASCAR will apply a penalty of €200. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (see the fee table in section "4. Accessories, extras, coverage, penalties") and the cost of recovering the vehicle.
  This penalty will also apply to the Meet&Greet add-on under the conditions indicated in 4.2.3.

Charge for returning the rental vehicle to a public car park at the pick-up airport

• If the contract holder returns the rental vehicle to a public car park at the pick-up airport and if it is recovered on the same day, ASCAR will apply a penalty of EUR 30.00 according to the contract. If the rental vehicle is NOT recovered on the same day as the return date set forth in the rental agreement, ASCAR will apply the appropriate late return penalty fee and the customer will be responsible for the cost of vehicle recovery.

Charge for parking the rented vehicle in the ASCAR parking spaces during the rental period

• If the driver parks in the parking spaces reserved for the ASCAR fleet during the rental period, ASCAR will apply a penalty of 25 EUR/day.

Charge handling and administration fee (this does not include the amount of the fine)

• If the driver receives a traffic fine during the rental period, ASCAR is obliged by law to identify the driver and provide the authorities with his personal information in order to send the fine to the home address of the contract holder for its subsequent use. the payment. For this management and administration service, for each offense/fine received, ASCAR will charge the contract holder a fee of €40.00.
• This fee does not include the payment of the traffic fine. The contract holder will be solely responsible for paying the fine directly to the authorities.

Administration fee for accident management, claims management and advisory service (DAF).

• In the event of an accident, the driver must complete the accident report, submit it to the ASCAR office when returning the rented vehicle and send a copy of the report to the e-mail address assistance@ascar.ro
• ASCAR will process accident reports, notify the driver of the appropriate action to take, and provide advice if they sustain injuries and/or receive a court summons. ASCAR will charge the contract holder €50 for this accident management, damage control and advisory (DAF) service.
• If the contract holder has purchased Relax Cover, ASCAR will not charge for this service.

Rate per additional kilometer in limited mileage rates (Standard Rent, vehicles with limited mileage)

• If the mileage included in the rental is exceeded, ASCAR will apply a penalty of EUR 0.15 for each additional kilometer. If the vehicle is returned earlier, the applicable mileage per day will be calculated for the number of days used and the applicable penalty will be charged, if applicable.

The above penalties are detailed and communicated to the customer during the booking process, highlighting key information so that information can be selected for acceptance.

Upon return of the vehicle, an employee will check the vehicle with the renter and their claims will be considered. The customer will be advised of any applicable penalties as indicated above. They will be sent a report and details of costs, photographs and necessary supporting documentation. In the event of a dispute, the tenant can send his arguments by e-mail to the customer service and complaints department within 14 days. If it is not possible to reach an agreement on the resolution, the tenant can present his complaint to the competent court or consumer protection authority.